Issues & Internal Support
Unified issue tracking — projects, milestones, and an internal helpdesk for staff support requests — synced with external trackers.
- Issues, projects, milestones, labels, and comments, synced bi-directionally with GitHub, GitLab, Jira, Trello, and OpenProject
- An internal helpdesk for the organization’s own staff — tickets are native Issues, with SLA policies and canned responses
- Email intake and an admin-configurable public intake form that lets requests reach the internal helpdesk, with independent CAPTCHA controls (Turnstile/reCAPTCHA or Elder’s own Altcha)
- Internal support only — public-facing community and customer relations are handled by Waddles (waddles.app)
