How Elder applies to real problems.
Infrastructure knowledge lives in wikis and spreadsheets that go stale — split between whatever covers your cloud accounts and whatever covers your on-prem racks — so teams find out about a dependency only after a change causes an incident.
Routine work — approvals, notifications, escalations — is manual and inconsistent across teams, and turning an event into an action usually means a script nobody maintains.
Internal support requests live in a separate tool with no link to the infrastructure they’re about — another vendor, another data silo.
Identity and group data is scattered across AWS, Okta, LDAP, and Google Workspace, so answering "who has access?" means checking several different consoles.
Knowing where sensitive personal, health, or payment data lives takes a manual spreadsheet exercise before every audit, and software risk data lives in a separate tool from the infrastructure inventory.
Standing up a new internal tool usually means learning a bespoke deployment process, and teams need only some of its capabilities at first.
