Give staff one place to raise and track internal requests
The problem
- Internal support requests live in a separate tool with no link to the infrastructure they’re about — another vendor, another data silo.
The solution
- Internal support tickets become native Issues tied to the same organizations and infrastructure you already track, with SLA policies, canned responses, and an intake form for requests to reach the helpdesk.
Outcomes
- Requests connected to the infrastructure they’re about
- Response-time visibility without a separate ticketing vendor
- Turn internal support on only when a team is ready